ERP integration services

ERP integration is the work of connecting your ERP system to the other applications your business runs on, so that customers, orders, invoices, payments and stock move between them automatically and accurately. Done well, nobody notices it. Done badly, it is where much of the cost and frustration of an ERP programme ends up.

What we integrate

• CRM, such as Salesforce and Microsoft Dynamics 365 Sales
• Billing and subscription platforms, including utility billing systems
• Payroll and HR systems
• Banking, payments and cash management
• Ecommerce platforms and marketplaces
• Warehouse, logistics and EDI trading partners
• Data warehouses and reporting tools such as Power BI

How we work: assurance or full integration

Part A: assurance

We review the integration design, data mapping and test approach your integrator has proposed, and tell you plainly where it will break, before it is built.

Part B: full integration

We design and deliver the integrations ourselves, alongside your team and your software partners, through testing, cutover and hypercare.

Or both

Many clients start with assurance and bring us in to deliver once they have seen what needs fixing.

Integration approaches

There is no single right way to connect systems, and most estates use a mix: direct APIs for real time processes such as order and payment updates, an integration platform where several systems share the same data, scheduled file transfers where volumes are high and timing is forgiving, and EDI with trading partners. We choose on data volumes, timing, running cost and who will support it after go live, not on which tool a vendor sells.

Why ERP integrations fail

• Data mapping left late, so field level differences only surface in testing
• No single owner for master data such as customers, products and suppliers
• Error handling treated as an afterthought, so failed messages disappear silently
• Testing with clean sample data rather than real volumes and real exceptions
• Integrations built for go live with no plan for who supports them afterwards

Each of these is cheap to fix at design and expensive to fix after go live. Our data migration and testing work is built around catching them early.

Platforms we work with

We are independent of every software vendor and work across SAP, Oracle, Microsoft Dynamics 365, NetSuite, Sage and the platforms around them, as part of our wider ERP implementation consulting.

Frequently asked questions

What is ERP integration?

Connecting an ERP system to the other applications a business uses, so data such as customers, orders, invoices and payments flows between them automatically and stays consistent.

How long does an ERP integration take?

A single, well understood integration can take a few weeks. A full set of integrations for a new ERP is usually delivered in phases across the implementation, and the data mapping and testing, not the build, tend to set the timetable.

Do we need middleware or an integration platform?

Not always. Two or three direct API connections can be fine. Once several systems share the same data, an integration platform usually costs less to run and is easier to support.

Can you work with our existing integrator?

Yes. Often that is exactly the job: assuring their design and testing so problems are found before go live rather than after.