The first water utility migration onto Kraken

The challenge

The Kraken platform had already reshaped energy retail, but no water utility had ever moved onto it. Working for the infrastructure investor Ancala, our leadership led the programme that would change that. Being first is its own kind of risk. There was no template to copy, no one to ask what goes wrong at step forty, and no reassurance that the platform’s energy heritage would map cleanly onto the different shape of water. Every one of the usual migration risks was still there, data quality, the operating model, integration and the cutover itself, but this time they had to be solved without precedent and without the safety net of someone having done it before.

What PEF did

Our leadership led the programme end to end and treated it as a full transformation, not a software installation.

• Profiled and corrected data early, because a first of a kind migration cannot afford data surprises late on.
• Designed the operating model alongside the build, so the target way of working was ready when the platform was.
• Planned the cutover in detail, protecting billing and service through go live rather than hoping they would hold.
• Solved the water specific problems as they emerged, building the template the sector now benefits from.

The result

The first water utility was successfully migrated onto Kraken, and in doing so a route was proven that the wider water sector is now following. For an investor like Ancala it turned an operational thesis into a delivered outcome. Being trusted to go first, and delivering it, is one of the strongest signals of confidence a client can give and a supplier can earn.