Insights
Most people who receive programme status reports read them for what they say. The skill worth developing is reading them for what they conceal. Status reports are produced by the people being assessed, under pressure to show progress, and the way they are constructed tends to hide exactly the problems a sponsor most needs to see. Here is how to read one critically.
By Christopher Fagan
On many programmes, status is green until shortly before a missed milestone, at which point it goes red with little warning. This is not usually dishonesty. It is a system in which raising a concern feels risky, optimism is rewarded, and each layer of reporting rounds the picture up slightly. By the time reality breaks through, the problem has been building for months. A long unbroken run of green is therefore not reassurance. It is a question.
The red, amber, green rating is the most summarised and most massaged part of the report. Treat it as an opinion, not a fact, and look underneath it.
“Eighty per cent complete” is meaningless without knowing whether the hard twenty per cent, integration, testing, cutover, is in the remaining part. It almost always is. Progress on the easy early work tells you little about the difficult end.
Reports often list what the team has been busy with. Busyness is not delivery. Ask what has actually been completed and accepted, not what has been worked on.
When a report reads green, ask three things. When did this last report amber, and what happened? What has been descoped to hold the date? Has the business formally accepted the migrated data? The answers reveal whether the green is earned or assembled.
Even a sceptical sponsor is reading a report written to reassure them. An independent assurance review, reporting to the sponsor rather than the programme, tests the reality behind the status and is designed to find what the report smooths over. See what an independent assurance review covers and independent programme assurance.
Get in touch if you want an honest read on a programme you are accountable for.
If any of this is live for you right now, the senior people who wrote it are the people you would work with.