Regulated markets
Supplier compliance on the island of Ireland runs on two rulebooks, the CRU’s in the Republic and the Utility Regulator’s in Northern Ireland, and both keep changing. We help suppliers turn new obligations into working systems, processes and evidence, on time and without surprises.
CRU compliance for an energy supplier is not a policy exercise. Every obligation ends up as a billing rule, a customer process, a system change or a report, and the regulator expects to see it working. We help suppliers in Ireland and Northern Ireland plan, deliver and evidence that change, from new customer protections to tariff and market obligations.
Suppliers in Northern Ireland work to five codes of practice set by the Utility Regulator: payment of bills, services for prepayment meter customers, complaint handling, consumers in vulnerable circumstances, and customer service, which sets minimum standards suppliers are legally required to meet. These sit within the Regulator’s Consumer Protection Programme for 2024 to 2029, and the Regulator is also working to consolidate the separate customer care registers held across electricity, gas and water.
Turning a CRU or Utility Regulator decision into the billing rules, processes, system changes and training that deliver it, with a plan that meets the regulator’s date.
Making sure registers, moratoriums, payment plans and prepayment protections work end to end in your systems, not just in the policy document.
Dynamic and smart tariffs, smart pay as you go, gas prepayment replacement and the market changes that come with ESB Networks’ move to S/4HANA. See what suppliers must change before 2030.
Data, controls and reporting that stand up when the regulator asks how you know an obligation is being met.
An independent view of whether a compliance programme will actually deliver, before the deadline rather than after it.
Regulatory obligations land on systems that were rarely designed for them, and the gap between a compliant policy and a compliant bill is where suppliers get caught out. We have worked at the sharp end of energy regulation, including the £9bn Energy Bills Support Scheme delivered for Ofgem and government in Great Britain, so we know what regulators expect to see and how to put the evidence together. For Great Britain, see Ofgem compliance support, and for the wider Irish picture, our Ireland page.
No. We work alongside your legal and regulatory teams, turning their interpretation into delivered change in systems, processes and reporting.
The CRU’s rulebook for energy suppliers in Ireland. It sets minimum service levels and the codes of practice suppliers must publish, covering billing, disconnection, complaints, vulnerable customers and marketing.
Five, set by the Utility Regulator: payment of bills, services for prepayment meter customers, complaint handling, consumers in vulnerable circumstances, and customer service.
Yes. We quickly establish what is done, what is at risk and what will evidence compliance, then focus the remaining time on the gaps that matter most.
Tell us what has changed and when it is due. We will tell you plainly what it means for your systems and processes and what to do first.