Capabilities
Digital and technology transformation that changes how the business actually runs, not just the systems it uses.
PEF Consulting Partners leads digital transformation from the client side of the table. Our leadership ran global IT transformation for BP, including a two hundred million pound plus ERP and Microsoft Dynamics 365 estate, and recovered the BP Pulse EV charging programme across five countries. We are small and senior by design, so the people in your meetings are the people who deliver.
Digital transformation has become a phrase that can mean anything, which is part of the problem. We treat it as something narrower and more useful: changing how the organisation works, supported by technology, in a way that shows up in cost, service or risk. If it does not show up in one of those three, it was a technology project with a better name.
A sequenced plan tied to commercial outcomes rather than a technology wish list. What changes, in what order, why that order, what it costs and what it returns.
How the organisation needs to be structured, resourced and governed to work the new way. Process, people, data, technology and governance designed together, because changing one without the others is how transformation stalls.
Dealing honestly with the systems that everything depends on and nobody wants to touch. Assessment, options appraisal, migration approach and a decommissioning plan that actually gets executed.
Getting the data foundation right before building on top of it, then automating the processes where the return is real and measurable.
Running the transformation, or strengthening the team running it. See delivery excellence for how we govern and assure major programmes.
There is no shortage of digital transformation companies, from the large consultancies to specialist agencies. The differences that matter are independence, who actually does the work and whether they stay through delivery. Many firms sell digital strategy consulting and then hand over to a separate implementation team; we do digital transformation strategy consulting and delivery with the same senior people, independent of every software vendor.
Much of the work is IT transformation in practice: replacing legacy systems, moving to cloud platforms and joining up data. Our IT transformation services cover legacy system modernisation, ERP integration and the target operating model changes that make new systems pay back.
In our experience the most common causes are a business case built on optimistic assumptions nobody stress tested, insufficient capacity in the operational teams expected to absorb the change, and governance that reports progress against plan rather than against outcome.
With an honest assessment of what the organisation can absorb and what the data will support. Ambition is rarely the constraint. Capacity and data quality usually are.
It helps an organisation change how it works using technology: setting the strategy, choosing and implementing systems, redesigning processes and managing the change, ideally through to measurable results rather than a slide deck.
Honest assessment, options appraisal, a staged migration and a decommissioning plan that gets executed.
Process, people, data, technology and governance designed together to deliver the strategy.
Get the data foundation right first, then automate where the return is real and measurable.
Get in touch and tell us what you are trying to change.
Some programmes start as a digital change and turn out to need a new operating model, new roles and new measures as well. For those we work as a business transformation consultancy, with the technology as one part of the plan rather than the whole of it.
Our guide to digital transformation services explains what the phrase actually covers, what each part costs in the UK and the questions to ask any provider, including us.
Where the customer side is the problem, we run CRM implementation and selection on the same independent terms: Salesforce, Dynamics 365, HubSpot and the specialists compared on evidence, with adoption measured after go live.
We deliver transformation that sticks, investing as much in the people change as the technology. Honest about what is hard, accountable for the result.