Telecoms and broadband
Kraken has moved into broadband and telecoms. TalkTalk has moved around 2.3 million broadband customers onto it, Cuckoo is on the platform, and a former BT chief executive now leads the Kraken business. We give operators independent, client side help to plan, run, assure or recover a Kraken migration.
PEF Consulting Partners has delivered a major telecoms operator onto the Kraken platform. For the full worldwide service across every sector Kraken touches, see Kraken migration consulting.
Moving a broadband or telecoms customer book onto Kraken is not a routine system change. Live customer, billing and usage data has to migrate cleanly, a cutover has to land without disrupting bills, payments or service, and the operating model has to change to match the platform. The discipline is the one that decides the hardest customer platform programmes, and the risks have to be managed from the start rather than discovered late.
Running or strengthening the migration programme: the plan, the governance, the integration and the cutover strategy, with the risks that actually decide the outcome owned from day one.
The heart of the migration and the largest source of risk. Migrating customer, billing, plan and usage data accurately, with the business owning the data, full volume trial migrations, and a reconciliation agreed early.
Rehearsing the cutover for real, more than once, with a tested fallback, so the live event is a proven repeat rather than a first attempt.
An unconflicted view for your board on whether the migration is genuinely ready to go live, which matters most when the platform provider and a large integrator are both in the room. See independent programme assurance.
We do more than migrations. On Kraken we work in two parts, and you can take either or both.
Independent assurance alongside Kraken and your systems integrator: readiness before you commit, the plan and contract tested, stage gates and go live assured, and data and billing reconciled, with an honest view for your board at every step.
We take on the full integration: programme leadership, integrating Kraken with your surrounding systems and industry processes, data migration, testing, cutover and hypercare, delivered by our own practitioners alongside your team.
Many clients start with assurance and ask us to take on the integration once they have seen how we work. The same people carry the knowledge from one part to the next.
We are not new to Kraken. Across energy, water and telecoms our consultants have led and recovered some of the largest migrations onto the platform, worth more than £249 million in total, with a bench of five Kraken practitioners and international support including in Australia.
We delivered a major telecoms operator onto the Kraken platform, so the people advising you have carried a telecoms migration through, not just an energy one relabelled.
For a major energy supplier we root caused and recovered a billing imbalance of more than £160 million that had emerged after a Kraken migration, correcting it at source before it became a regulatory problem.
For a utility we ran the discovery, negotiated the commercial terms and protections, built the plan and the team, held overall assurance, and delivered 65 days ahead of plan and to budget.
We also led the first ever migration of a water utility onto Kraken, recovering a programme that was twelve months behind. The discipline carries across every sector the platform touches.
Plans, bundles and discounts are where the expensive mistakes hide. Get them wrong and the errors show up straight away in customers’ bills and in the cash the business collects. We design and test this before go live, not after.
Customer, billing and usage data has to migrate cleanly and reconcile to numbers the business has agreed in advance. We insist on full volume trial migrations and a reconciliation everyone has signed up to. See what goes wrong with data migration.
A cutover should be a proven repeat, not a first attempt. We rehearse it for real more than once, with a tested fallback, because a failed cutover is visible to every customer within a billing cycle.
A migration usually involves the platform provider and a large integrator, each with their own interests. Working for you alone, we hold the whole thing to account so the risk does not quietly land on you.
A telecoms migration typically involves the platform provider and often a large integrator. That is exactly the situation where an operator benefits from an independent adviser working for it alone: someone to hold the plan, the data and the cutover to a standard, with no licence to sell and no vendor commission. Our only interest is your migration landing well.
Yes. TalkTalk has moved around 2.3 million broadband customers onto Kraken, Cuckoo is on the platform, and a former BT chief executive now leads the Kraken business. Telecoms and broadband are a live and fast growing part of the platform.
The products, plans and usage data differ, but the migration discipline is the same: data first, a controlled staged migration, a rehearsed cutover and a reconciliation everyone trusts.
Yes. We can run the discovery, test your readiness and negotiate the commercial terms and protections, so you go in with your eyes open. A good place to start is our migration readiness check.
Yes. We often sit alongside the platform provider and a large integrator, working for you alone and holding the whole thing to account, or we run the programme ourselves.
Talk to someone who has led it before, independently and on the client side.