Water
Kraken is no longer only an energy platform. Portsmouth Water was the first water company to license it, Severn Trent is moving around 4.6 million customers onto it, and more will follow. We give water companies independent, client side help to plan, run, assure or recover a Kraken migration.
PEF Consulting Partners led the first ever migration of a water utility onto the Kraken platform, with no playbook to follow. For the full worldwide service across every sector Kraken touches, see Kraken migration consulting.
Moving a water customer book onto Kraken is not a routine system change. Live customer, billing and meter data has to migrate cleanly, a cutover has to land without disrupting bills or payments, and the operating model has to change to match the platform. The discipline is the one that decides the hardest programmes in any utility, and the risks are the ones that have to be managed from the start rather than discovered late.
Running or strengthening the migration programme: the plan, the governance, the integration and the cutover strategy, with the risks that actually decide the outcome owned from day one.
The heart of the migration and the largest source of risk. Migrating customer, billing, meter and consumption data accurately, with the business owning the data, full volume trial migrations, and a reconciliation agreed early.
Rehearsing the cutover for real, more than once, with a tested fallback, so the live event is a proven repeat rather than a first attempt.
An unconflicted view for your board on whether the migration is genuinely ready to go live, which matters most when the platform provider and a large integrator are both in the room. See independent programme assurance.
We are known for Kraken migrations, but they are only one part of the picture. Clients use us in two ways.
Independent eyes on the programme: readiness reviews, plan and supplier challenge, stage gate and go live assurance, and reconciliation of data and billing so your board knows where it really stands.
End to end delivery: we lead the programme and the full integration of Kraken with your wider estate and industry processes, including data migration, testing, cutover and hypercare.
Begin with assurance and move to full integration when you are ready, with the same practitioners throughout.
We are not new to Kraken. Across energy, water and telecoms our consultants have led and recovered some of the largest migrations onto the platform, worth more than £249 million in total, with a bench of five Kraken practitioners and international support including in Australia.
We led the first ever migration of a water utility onto Kraken. We joined a programme that was twelve months behind with not one customer migrated, reasserted client side control and held the line until customers were moving safely.
For a major energy supplier we root caused and recovered a billing imbalance of more than £160 million that had emerged after a Kraken migration, correcting it at source before it became a regulatory problem.
For a UK utility we ran the discovery, negotiated the commercial terms and protections, built the plan and the team, held overall assurance, and delivered 65 days ahead of plan and to budget.
As Kraken has moved into water and telecoms we have moved with it, so the people advising you have carried these migrations in more than one sector rather than only read about water.
Water tariffs, metered and assessed charges are where the expensive mistakes hide. Get them wrong and the errors show up straight away in customers’ bills. We design and test this before go live, not after.
Customer, billing, meter and consumption data has to migrate cleanly and reconcile to numbers the business has agreed in advance. We insist on full volume trial migrations and a reconciliation everyone has signed up to. See what goes wrong with data migration.
A cutover should be a proven repeat, not a first attempt. We rehearse it for real more than once, with a tested fallback, because a failed cutover is visible to every customer within a billing cycle.
A migration usually involves the platform provider and a large integrator, each with their own interests. Working for you alone, we hold the whole thing to account so the risk does not quietly land on you.
A water migration typically involves the platform provider and often a large integrator. That is exactly the situation where a water company benefits from an independent adviser working for it alone: someone to hold the plan, the data and the cutover to a standard, with no licence to sell and no vendor commission. Our only interest is your migration landing well.
Yes. Portsmouth Water was the first water company to license Kraken, and Severn Trent is moving around 4.6 million customers onto it. Water is now a live and growing part of the platform, not an experiment.
The customer and billing model differs, and meter, consumption and assessed charge data behave differently, but the migration discipline is the same: data first, a controlled staged migration, a rehearsed cutover and a reconciliation everyone trusts.
Yes. We can run the discovery, test your readiness and negotiate the commercial terms and protections, so you go in with your eyes open. A good place to start is our migration readiness check.
Yes. We often sit alongside the platform provider and a large integrator, working for you alone and holding the whole thing to account, or we run the programme ourselves.
Talk to someone who has led it before, independently and on the client side.