Capabilities
Strategy, customer and cost to serve work that connects a clear plan to the operational change actually needed to deliver it.
PEF Consulting Partners works on strategy and customer operations from delivery experience inside them, including work with E.ON Next on prepayment customers and cost to serve during its Kraken transformation. We design strategies that an operation can actually run, priced by what they cost to serve.
Strategy work is only worth paying for if it changes what the organisation does on Monday. We work on the strategic questions that have an operational answer, and we stay involved long enough to see the answer implemented.
Where to compete, what to stop doing, and what capability the choice requires. Grounded in your economics rather than in a market report.
How the organisation should be configured to deliver the strategy, and what that costs. The bridge between the strategic intent and the change programme that follows.
Understanding what each customer, product and channel actually costs to serve, which is a question a surprising number of organisations cannot answer with confidence. Then acting on the answer.
Journey mapping tied to the operational and system changes needed to make the journey real, rather than a set of aspirational service principles nobody can act on.
Where value is leaking through supplier contracts, service definitions and pricing structures.
Our consultants have worked at that level, including at McKinsey. The difference is that we stay for delivery, we work with smaller senior teams, and we agree specific KPIs rather than delivering a recommendation and leaving.
Yes. See private equity and infrastructure for how we support diligence, value creation planning and post acquisition integration.
Strategy development and review, operating model design, customer and market analysis, business cases and the delivery planning that turns a strategy into a programme. We focus on strategy you can actually deliver.
Turn strategy into how the organisation actually works, with the cost to deliver it made explicit.
Understand what each customer, product and channel truly costs to serve, then act on the answer.
Journey design tied to the operational and system changes that make the experience real.
Get in touch to discuss the decision you are trying to make.
We join strategy to the operational change that makes it real, so a good plan becomes a delivered outcome rather than a deck.