Kraken, Kaluza, SAP, Oracle, Gentrack and Salesforce, compared honestly. An independent, vendor neutral guide to picking the right customer and billing platform, from a team with nothing to sell you.
Talk to usAlmost every comparison of utility platforms is written by a vendor or an integrator paid to land one of them. We hold no licence, no reseller agreement and no commission, so we can tell you plainly which platform fits your data, your operating ambition and your delivery capacity, and then make the migration land. We have delivered and recovered migrations onto and between these platforms, including the first ever water utility onto Kraken and an Oracle to SAP S/4HANA migration at national scale.
A plain summary of where each platform fits. For the detail on any one, follow through to its page, and for the deepest look at the big three see our Kraken versus SAP versus Oracle comparison.
| Platform | Origin and model | Best fit | Where the risk sits | |
|---|---|---|---|---|
| Kraken | Operating model with software, built by Octopus | Retailers chasing a lower cost to serve and ready to change | Newer platform, migration partly shaped by the licensor | View → |
| Kaluza | Real time platform built by OVO, Kraken’s rival | Retailers wanting real time and flexibility at scale | Younger and fast moving, a migration you must control | View → |
| SAP S/4HANA Utilities | IS U successor, full featured suite | SAP estates wanting continuity before the 2027 deadline | A reimplementation in all but name | View → |
| Oracle Utilities | Established customer care and billing suite | Oracle estates wanting continuity, proven at scale | Large, integrator led and data heavy | View → |
| Gentrack and Junifer | UK and ANZ billing and customer systems | Energy and water retailers across the UK, Ireland and ANZ | Consolidation and clean data migration | View → |
| Salesforce E&U Cloud | CRM led customer engagement layer | Utilities wanting the customer at the centre | Fitting CRM to billing and usage data | View → |
Beyond the big names we also work with specialist billing systems such as Hansen and Itineris, and with the regional platforms your market uses. The destination matters less than the discipline: whatever you choose, the migration has to move live customer and billing data cleanly, change the operating model to match, and land a rehearsed cutover.
Choosing the platform is the first step, not the last. Once you have chosen, we can work in two parts.
Independent assurance of the vendor and integrator through readiness, design, data migration, testing and go live, so the board always has an honest view.
We lead the full integration of the new platform with your meter data, payments, finance and CRM, and take the migration, testing, cutover and hypercare through to a stable service.
The two parts apply to every platform in this guide, not just Kraken. We hold no licence for any of them.
There is no single best platform, only the best fit for your data, your operating ambition and your delivery capacity. That is the judgement we help you make, independently.
No. We have no reseller agreements and take no commission from any vendor. You pay us to get the decision and the migration right, nothing else.
Yes. We can select independently, then plan, run, assure or recover the migration, or hold assurance over an integrator who delivers it.
See our in depth independent comparison of Kraken, SAP S/4HANA Utilities and Oracle.
Get an independent read before you commit, from people who have delivered the hardest migrations in the sector.
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