Industries
We led the first ever migration of a water utility onto the Kraken platform. In a sector facing its biggest change in a generation, we know how to deliver it.
PEF Consulting Partners led the first ever migration of a water utility onto the Kraken platform, the credential that matters most in water sector billing and customer transformation. We advise water companies from the client side on CIS migration, regulatory delivery and operational change.
Water is entering a period of intense change: rising regulatory expectation, ageing systems and real pressure to transform customer and billing operations. We know the terrain, having led the £120m first ever migration of a water utility onto Octopus Energy’s Kraken platform, moving 250,000 customers onto new CRM infrastructure without interrupting service, and proving a route the wider sector is now following.
Independent, client side help to plan, run, assure or recover a migration onto Kraken, the platform now running Portsmouth Water and Severn Trent. Learn more →
Billing and customer platform migrations run as full programmes, covering data, operating model, integration and cutover, from the firm that delivered the water sector’s first.
Transforming how a water business bills and serves customers, driving out cost and error while protecting service through change.
Delivering the programmes that regulatory and market change demand, with the evidence a regulator expects.
Designing the target operating model and fixing the data foundations so a transformation actually lands and stays landed.
Being trusted to go first, and delivering it, is the clearest signal of confidence a client can give:
We have delivered the hardest version of this first. Talk to us before the data surprises you, and bring in people who have already done it.